Terms and Conditions of the Online Store www.remíza.eu

Article I

General Provisions

1. These Terms and Conditions govern the rights and obligations between the Seller and the Buyer arising from the sale of books through the online store available at www.remíza.eu.

2. The Seller is:

Jakub Kováč

Mojmírová 1294/18

957 04 Bánovce nad Bebravou

Slovak Republic

E-mail: kovac.j90@gmail.com

Phone: +421 950 436 968

Bank Account (IBAN): LT33 3250 0707 1510 9031

3. Through the online store, the Seller offers the following original literary works for sale:

- REMÍZA – Bet on Life (hardcover edition)

- Lost in Time (e-book)

4. The Buyer is any natural or legal person who places an order for the offered products through the online store.

5. By submitting an order, the Buyer confirms that they have read these Terms and Conditions, understood their content, and agree to be bound by them.

6. Legal relationships between the Seller and the Buyer that are not expressly governed by these Terms and Conditions shall be subject to the applicable laws of the Slovak Republic, in particular the Civil Code, the Consumer Protection Act, and other generally binding legal regulations.

7. These Terms and Conditions form an integral part of every purchase agreement concluded through the online store www.remíza.eu.

8. The Seller reserves the right to amend or supplement these Terms and Conditions where appropriate. Any amended version shall become effective on the date of its publication on www.remíza.eu and shall not affect purchase agreements concluded before the effective date of the amendment.

Article II

Order and Conclusion of the Purchase Agreement

1. The online store www.remiza.eu enables the Buyer to order the book REMÍZA – Bet on Life and the e-book Lost in Time by completing and submitting the electronic order form.

2. The order shall contain, in particular:

- the Buyer's full name,

- delivery address,

- e-mail address,

- telephone number,

- quantity of products ordered,

- selected delivery method,

- selected payment method.

3. Before submitting the order, the Buyer has the opportunity to review and correct all entered information.

4. By submitting the order, the Buyer confirms that:

- they have read these Terms and Conditions,

- they agree to be bound by them,

- they have been informed of the price of the products, delivery charges and the available payment methods.

5. Upon receipt of the order, the Seller shall send the Buyer an order confirmation to the e-mail address provided in the order without undue delay.

6. The purchase agreement is concluded when the Seller confirms the Buyer's order by e-mail.

7. The Seller reserves the right to contact the Buyer in order to verify the order if there are reasonable doubts regarding the accuracy or completeness of the information provided.

8. The Seller reserves the right to reject or cancel an order, in particular if:

- the ordered product is no longer available,

- an obvious technical error occurred in the displayed price or product information,

- the Buyer provided false or incomplete information preventing the proper processing of the order.

9. If the Seller cancels the order after payment has been received, all payments made by the Buyer shall be refunded without undue delay using the same payment method, unless otherwise agreed by both parties.

10. The Seller shall not be liable for delays caused by incorrect or incomplete information provided by the Buyer.

Article III

Prices, Payment Terms and Delivery

1. The Seller offers the following products for sale:

- REMÍZA – Bet on Life (hardcover edition) at the price of EUR 22.00 per copy.

- Lost in Time (e-book) at the price of EUR 7.00 per copy.

2. All prices displayed in the online store are final. Delivery charges are specified separately during the checkout process and are added to the total order price according to the selected delivery method.

3. The Buyer may choose one of the following payment methods:

- Bank transfer,

- Cash on delivery (COD),

- Google Pay (if available at the time of purchase).

4. For payments made by bank transfer, the Buyer shall transfer the purchase price to the following bank account:

IBAN: LT33 3250 0707 1510 9031

The payment shall be deemed completed on the date the full amount is credited to the Seller's bank account.

5. Orders paid by bank transfer will be dispatched after the payment has been received, unless otherwise agreed between the Seller and the Buyer.

6. The Seller provides delivery through:

- Slovak Post,

- Packeta.

7. The estimated dispatch time is within three (3) business days from the confirmation of the order or, in the case of bank transfer, from the receipt of payment.

8. The Seller delivers products within the Slovak Republic and the Czech Republic. Delivery to other countries is available upon individual agreement between the Seller and the Buyer.

9. The risk of loss of or damage to the products passes to the Buyer upon delivery and acceptance of the shipment.

10. Upon receiving the shipment, the Buyer is advised to inspect its visible condition. If the package appears damaged, the Buyer should immediately notify the carrier and request a damage report.

11. The Seller reserves the right to reasonably modify product prices or delivery charges. Such changes shall not apply to purchase agreements concluded before the effective date of the change.
 Article IV

Delivery Terms

1. The Seller undertakes to dispatch the ordered products within the delivery period specified for the product, generally within three (3) business days from the conclusion of the purchase agreement or, in the case of payment by bank transfer, from the date the payment is credited to the Seller's bank account.

2. The delivery period may be reasonably extended due to circumstances beyond the Seller's control, including but not limited to shortages of packaging materials, technical issues, force majeure, or delays caused by the carrier. In such cases, the Buyer shall be informed without undue delay.

3. The products shall be delivered to the address or collection point specified by the Buyer in the order through the selected delivery service provider.

4. The Buyer is obliged to accept the shipment at the agreed time or within the period specified by the carrier.

5. If the Buyer unjustifiably refuses to accept a cash-on-delivery shipment, the Seller reserves the right to claim reimbursement of reasonable costs incurred in connection with shipping and returning the parcel, where permitted by applicable law.

6. If repeated delivery is required due to incorrect or incomplete information provided by the Buyer, the Buyer shall bear the additional delivery costs.

7. Ownership of the products passes to the Buyer upon full payment of the purchase price and acceptance of the shipment.

8. The risk of accidental loss or damage to the products passes to the Buyer at the moment the shipment is received.

9. If the Buyer discovers visible damage to the shipment upon delivery, they are advised to inspect the shipment in the presence of the carrier and, where appropriate, request that a damage report be prepared. This recommendation does not affect the Buyer's statutory rights regarding complaints or defective products.

10. The Seller reserves the right to change the selected delivery method if it becomes objectively unavailable. In such a case, the Buyer shall be informed in advance.

Article V

Consumer's Right to Withdraw from the Purchase Agreement

1. A Buyer who qualifies as a consumer has the right to withdraw from a distance purchase agreement without stating any reason within the period prescribed by the applicable legal regulations.

2. The withdrawal period begins on the day the Buyer, or a third party designated by the Buyer other than the carrier, receives the products.

3. The Buyer may exercise the right of withdrawal by submitting a written or electronic notice to the Seller at:

E-mail: kovac.j90@gmail.com

or by sending the notice to:

Jakub Kováč

Mojmírová 1294/18

957 04 Bánovce nad Bebravou

Slovak Republic

4. The Buyer may use the withdrawal form available on www.remíza.eu, although its use is not mandatory.

5. After withdrawing from the purchase agreement, the Buyer shall return the products to the Seller without undue delay and within the period prescribed by the applicable legal regulations.

6. The Buyer is responsible for any reduction in the value of the returned products resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.

7. The Seller shall refund all payments received from the Buyer, including the cost of the least expensive standard delivery method offered, within the time limit and in the manner required by applicable law. The Seller may withhold the refund until the returned products have been received or until the Buyer provides proof that the products have been returned, whichever occurs first.

8. Unless otherwise provided by applicable law, the Buyer shall bear the direct cost of returning the products to the Seller.

9. The right of withdrawal does not apply in cases excluded by applicable legal regulations.

10. The provisions of this Article apply exclusively to Buyers who qualify as consumers under the applicable laws of the Slovak Republic.
 Article VI

Liability for Defects and Complaints

1. The Seller is responsible for ensuring that the delivered products conform to the purchase agreement at the time of delivery and are free from defects that would prevent their normal use.

2. The Buyer is advised to inspect the products immediately upon receipt and to notify the Seller without undue delay of any defects discovered.

3. Complaints may be submitted:

- by e-mail to kovac.j90@gmail.com,

- in writing to:

Jakub Kováč

Mojmírová 1294/18

957 04 Bánovce nad Bebravou

Slovak Republic

- or by returning the complained-about products together with the complaint.

4. A complaint should include:

- the Buyer's full name,

- contact details,

- the order number (if assigned),

- a description of the defect,

- the preferred method of resolving the complaint.

5. The Buyer should return the complained-about products clean, complete, and properly packaged to prevent further damage during transportation.

6. The Seller shall confirm receipt of the complaint without undue delay and shall process it within the time limits required by the applicable laws of the Slovak Republic.

7. If the complaint is found to be justified, the Seller shall resolve it in accordance with the applicable legal regulations, including, where appropriate, repair of the defect, replacement of the product, a reasonable price reduction, or a refund of the purchase price.

8. The Seller shall not be liable for defects caused by:

- mechanical damage occurring after the Buyer has received the products,

- improper or inappropriate handling,

- damage caused by water, fire, or other external factors after delivery.

9. The Buyer shall be informed of the outcome of the complaint by e-mail or by another mutually agreed method of communication.

10. Nothing in this Article shall limit or exclude the statutory rights of consumers under the applicable laws of the Slovak Republic.

Article VII

Protection of Personal Data

1. The Seller processes the Buyer's personal data only to the extent necessary for receiving, processing and fulfilling orders, delivering products, communicating with the Buyer, and complying with legal obligations.

2. The personal data processed may include, in particular:

- full name,

- delivery address,

- e-mail address,

- telephone number,

- order details and payment information.

3. Personal data are processed in accordance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the relevant legal regulations of the Slovak Republic.

4. The Seller may disclose personal data to third parties only to the extent necessary for the performance of the purchase agreement, in particular:

- delivery service providers for the purpose of delivering the shipment,

- payment service providers for processing payments,

- public authorities where required by law.

5. The Seller implements appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

6. The Buyer has the rights granted under the GDPR, including the right to access their personal data, request correction or erasure, restrict processing, data portability, and object to processing where the legal conditions are met.

7. Detailed information regarding the processing of personal data is provided in the separate Privacy Policy, available on www.remíza.eu.

8. If the Buyer has any questions regarding the processing of personal data, they may contact the Seller by e-mail at kovac.j90@gmail.com.

Article VIII

Alternative Dispute Resolution

1. A Buyer who qualifies as a consumer has the right to contact the Seller with a request for redress if they are dissatisfied with the manner in which their complaint has been handled or if they believe that the Seller has violated their consumer rights.

2. If the Seller rejects the Buyer's request for redress or fails to respond within the time period required by the applicable legal regulations, the Buyer may submit the dispute to an alternative dispute resolution body in accordance with the applicable laws of the Slovak Republic.

3. Alternative dispute resolution is intended exclusively for consumers and aims to achieve an amicable settlement of disputes between the Seller and the Buyer.

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Article IX

Final Provisions

1. These Terms and Conditions shall become effective on the date of their publication on www.remíza.eu.

2. The Seller reserves the right to amend or supplement these Terms and Conditions at any time. Any amendments shall not affect purchase agreements concluded before the effective date of such amendments.

3. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected.

4. Any legal relationships not expressly governed by these Terms and Conditions shall be governed by the applicable laws of the Slovak Republic.

5. By placing an order, the Buyer confirms that they have read, understood, and accepted these Terms and Conditions.

6. These Terms and Conditions are available on www.remíza.eu and remain accessible to the Buyer before placing an order as well as after the order has been confirmed.

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Executed in Bánovce nad Bebravou, Slovak Republic

Jakub Kováč

Author and Seller

Version of the Terms and Conditions: 1.0

Effective Date: July 5, 2026